What to write
The more you put in the message, the fewer questions are needed afterwards. Four lines are enough:
- what you were doing, in one sentence
- what you expected and what happened instead
- the kind of file (an .msg e-mail, a Word file, an image…)
- your Windows version and the program version
Whenever an error message appears, it always carries the path of a log file. Attach it: it holds the exact reason, and without it we are guessing.
This is a program written by one person, not a company with a support desk: the answer comes when it comes. Reports with a log attached are sorted out far more quickly.
The program sends nothing over the internet: conversions happen on your own computer. The site counts visits with analytics software running on a server of ours, with no cookies and without passing through anyone else. If you write, only what you put in the message arrives.
Support the program
Drag & Print is free and stays free: no adverts, nothing to sell, and it does not look inside your files. If it saves you time and you want to help, donations in Bitcoin are welcome.
The first thing to be bought is the code signing certificate, about a hundred euros a year: it is what removes the Windows warning when the program is downloaded. Today it is missing, and whoever downloads it meets an “unknown publisher” that does not invite trust.
bc1q04cjj9kpc9jgvsnnlzyclsf9hmf0q5sjtu7ja6 No obligation, and no paid features: the program does exactly the same things whether you donate or not.